01
“Which button?”
Settings pages are full of look-alike buttons. Words alone send people to the wrong one.
For support and helping someone out
Show them where to click.
Whether it’s a customer, a colleague or your parents, walking someone through a screen by voice is slow. Share your screen, number the steps, point at the button, and they get it the first time.
Download for Mac
Free for 14 days · then from $12/yr
Works with
- Zoom
- Google Meet
- Microsoft Teams
- FaceTime
- Slack huddles
- Any support call
Help call · you are sharing ● Sharing screen
The problem
Why it’s harder than it should be.
02
Steps get skipped
Five instructions in a row, and someone misses the third.
03
Calls drag on
Every “no, not that one” adds minutes to a support call.
How LivePen helps
The tools you’ll reach for.
Number the steps
Drop 1, 2, 3 on the screen in the order to click, before doing any of it.
Arrow to the exact spot
Unmistakable, even on a small laptop screen at the other end.
Box the setting
Frame the toggle or field they need to change.
Tick it off
Stamp a check mark when a step is done, from 1,848 icons.
Set up in a minute
Three steps.
- 1
Share your screen
Open the settings, app or page you’re explaining.
- 2
Draw the route
⌥⇧D, then number the steps and point at each button.
- 3
Do it together
Press ⌥⇧D, click through the steps, and they follow along on their own screen.
Tips
From experience.
- !
Draw all the steps first, then do them: the person you’re helping can copy you as you go.
- !
Use “Keep the drawing” to leave the numbers up while you click through, then clear with ⌥⇧C.
- !
Big and thick beats neat: the other person may be on a small screen.
Questions
Remote support, answered.
Can the person I’m helping see the drawing? +
Yes, when you share your screen in a call or support tool. LivePen draws on your screen, and they see what you share.
Can I draw on their screen? +
No. LivePen draws on your own Mac. Share your screen and show them, or ask them to share theirs while you describe it.
Is it OK for customer support teams? +
Yes. Each person needs their own licence, and a licence covers up to 3 of your own Macs.
Also used for
Try it on your next support call.
Free for 14 days, everything on. No card, no account.